Refund policy

At Sambha's Sartorial, we take pride in crafting premium ethnic wear with exceptional attention to detail. Every order undergoes thorough quality checks before dispatch. However, if you are not completely satisfied with your purchase, we're here to help.

Exchange Policy

We offer exchanges for eligible products within 7 days of the delivery date.

To be eligible for an exchange:

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories must be intact.

  • The item should not have any stains, perfume, deodorant marks, or signs of use.

  • A valid order number or proof of purchase is required.

Return Policy

Returns are accepted only under the following circumstances:

  • You received a damaged product.

  • You received an incorrect product.

  • You received a product with a manufacturing defect.

Return requests must be raised within 48 hours of delivery along with clear photos of the product and packaging.

Once the returned item passes our quality inspection, a refund or replacement will be processed.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Customized or personalized products.

  • Products purchased during clearance or final sale.

  • Gift cards.

  • Products returned without original packaging or tags.

  • Items showing signs of wear, washing, alteration, or damage caused after delivery.

Size Exchange

If the requested size is available, we will gladly arrange a size exchange.

  • Size exchange requests must be made within 7 days of delivery.

  • Customers may be required to pay reverse shipping charges where applicable.

  • If the requested size is unavailable, you may choose another available size or receive store credit.

Refund Process

Approved refunds will be processed to the original payment method.

  • Online Payments: 5–7 business days

  • UPI/Net Banking: 3–5 business days

  • Credit/Debit Cards: Depending on your bank's processing time.

Shipping charges, COD charges, gift wrapping charges, and other service fees are non-refundable unless the return is due to our error.

Exchange Process

  1. Contact our customer support within the eligible period.

  2. Share your order number and the reason for the exchange or return.

  3. If required, provide photographs of the product.

  4. Once approved, our team will arrange the pickup or guide you through the return process.

  5. After the product passes quality inspection, the exchange or refund will be processed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by providing:

  • Order Number

  • Clear photographs of the product

  • Photographs of the shipping package

  • A brief description of the issue

Our team will review the request and provide a suitable resolution as quickly as possible.

Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible products may qualify for exchange or return under this policy.

Need Help?

For any questions regarding returns, exchanges, or cancellations, please reach out to our customer support team through the Contact Us page. We are committed to making your shopping experience smooth and hassle-free.